Your Trust, Our Priority: Serverstock’s Commitment to Data Privacy.
Serverstock Datacenter Private Limited (referred to as “Serverstock,” “SDC,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you interact with our website, services, and any other channels. We adhere to the principles of the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, and aim to meet global data protection standards such as the General Data Protection Regulation (GDPR) for our international operations.
Effective Date: 10 June 2025
Types of Data Collected:
- Directly from You (Information you provide):
- Contact Information: Name, email address, phone number, company name, company size, country/region.
- Inquiry Details: Your messages, project requirements, service interests.
- Account Information: Credentials for client portal (
portal.serverstock.io) if you use our services. - Payment Information: Billing address, payment method details (note: for credit card data, emphasize you use secure third-party payment processors and do not store sensitive card data directly).
- Automatically Collected (Information from your interaction):
- Usage Data: IP address, browser type and version, operating system, pages visited, time spent on pages, referral sources, clickstream data.
- Technical Data: Device information, unique device identifiers.
- Information from Third Parties (e.g., Partners):
- Data received from partners (e.g., Microsoft, AWS, Veeam) necessary to provision or manage services, or from marketing partners (if explicit consent obtained).
List the Specific Purposes, linking to Legal Basis:
- To Respond to Your Inquiries and Provide Services: (Legal Basis: Contractual Necessity, Legitimate Interest, Consent)
- Processing your contact form submissions.
- Delivering the services you request (e.g., Cloud Adoption, Managed Cloud, M365 management).
- Managing your client account and billing.
- Providing technical support and customer service.
- For Business Operations & Improvement: (Legal Basis: Legitimate Interest)
- Improving our website, services, and user experience.
- Analyzing usage trends and internal analytics.
- Troubleshooting, debugging, and quality assurance.
- For Marketing and Communications (ONLY with Consent): (Legal Basis: Consent)
- Sending you updates, news, and promotional offers about Serverstock’s services (if you have opted-in).
- Personalizing content and offers (based on legitimate interest if no consent needed, but explicit consent is safer for direct marketing).
- For Security & Fraud Prevention: (Legal Basis: Legal Obligation, Legitimate Interest)
- Detecting, preventing, and addressing technical issues or fraudulent activity.
- For Legal & Regulatory Compliance: (Legal Basis: Legal Obligation)
- Adhering to applicable laws, regulations, and industry standards (e.g., DPDP, GDPR, cybersecurity laws).
- Responding to lawful requests from public authorities.
List Categories of Recipients and Purpose:
- Third-Party Service Providers: Vendors, consultants, and other service providers (e.g., cloud infrastructure partners like AWS, Azure, Yotta; payment processors; analytics providers; AIOps tool providers; CRM software providers). They are bound by confidentiality obligations.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Legal Requirements: To comply with legal obligations, enforce our terms, or protect our rights and safety.
- Affiliates: With current or future affiliates of Serverstock (e.g., Tejcloud, once it’s a separate entity, but clearly state any data sharing).
- No Sale of Personal Data: Explicitly state: “Serverstock (SDC) will never sell your personal data to third parties.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes:
- For the duration of our contractual relationship (for service delivery).
- As long as your consent is valid (for marketing communications).
- As required by applicable laws or regulatory bodies.
We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include (but are not limited to):
- Encryption (data in transit and at rest where appropriate).
- Access controls and authentication mechanisms.
- Regular security audits and vulnerability assessments.
- Employee training on data protection and security.
- (Mention reliance on partners’ security for their infrastructure, e.g., “We leverage the robust security measures of our cloud and datacenter partners.
- Serverstock (SDC) operates globally, and our services are designed to offer you control over your data’s location.
- Client Data Residency Choices: For our cloud and datacenter solutions, you may have the option to select your preferred datacenter region or location for the primary storage of your data, subject to service availability and contractual agreements.
- Offshore Backup Options: We also provide options for offshore backup locations for your data, allowing for enhanced disaster recovery and geographical redundancy as per your preference.
- Regardless of your chosen data residency or backup location, Serverstock is committed to ensuring your personal data receives a consistent and high level of protection. When transferring data internationally (whether at your choice or as part of our standard operations), we implement robust safeguards. These include utilizing mechanisms such as Standard Contractual Clauses (SCCs) for GDPR compliance or adhering to applicable DPDP Act cross-border transfer rules and other relevant legal frameworks, to ensure that data protection standards are upheld across borders.
List and Explain Rights (referencing DPDP “Data Principal” rights):
- Right to Access: Request a copy of your personal data we hold.
- Right to Rectification (Correction): Request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain conditions.
- Right to Restriction of Processing: Request us to limit how we use your data.
- Right to Data Portability: Request transfer of your data to another organization.
- Right to Object: Object to processing of your data, especially for direct marketing.
- Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent (e.g., for marketing).
- Right to Grievance Redressal (DPDP): Right to approach a designated grievance redressal mechanism (e.g., Data Protection Board of India).
- How to Exercise These Rights: Provide clear instructions (e.g., “To exercise any of these rights, please contact us at [Your Dedicated Privacy Email, e.g., privacy@serverstock.co] or by mail at our registered address. We will respond within the timeframes mandated by applicable law.
Our website uses cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your Browse experience, analyze site usage, and support our marketing efforts.
Types of Cookies: Briefly explain essential, analytical, and marketing/advertising cookies.
Your Choices: Explain how users can manage cookie preferences through their browser settings or a cookie consent banner.
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices of other websites, and we encourage you to read their privacy policies.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Effective Date” at the top of the policy. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Address: Serverstock Datacenter Private Limited, Office No 2 A, Anandrupa Commercial Complex, Parijat Nagar, Mahatma Nagar Road, Nashik – 422005.
Email: privacy@serverstock.co
Phone: +93 9322219926