Privacy Policy

Your Trust, Our Priority: Serverstock's Commitment to Data Privacy

Effective Date: 10 June 2025

Serverstock Datacenter Private Limited (referred to as "Serverstock," "SDC," "we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you interact with our website, services, and any other channels. We adhere to the principles of the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, and aim to meet global data protection standards such as the General Data Protection Regulation (GDPR) for our international operations.

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1. Information We Collect

Types of Data Collected:

Directly from You (Information you provide):

  • Contact Information: Name, email address, phone number, company name, company size, country/region.
  • Inquiry Details: Your messages, project requirements, service interests.
  • Account Information: Credentials for client portal (mysdc.cloud) if you use our services.
  • Payment Information: Billing address, payment method details (note: for credit card data, we use secure third-party payment processors and do not store sensitive card data directly).

Automatically Collected (Information from your interaction):

  • Usage Data: IP address, browser type and version, operating system, pages visited, time spent on pages, referral sources, clickstream data.
  • Technical Data: Device information, unique device identifiers.

Information from Third Parties (e.g., Partners):

  • Data received from partners (e.g., Microsoft, AWS, Veeam) necessary to provision or manage services, or from marketing partners (if explicit consent obtained).

2. How We Use Your Information

To Respond to Your Inquiries and Provide Services

Legal Basis: Contractual Necessity, Legitimate Interest, Consent

  • Processing your contact form submissions.
  • Delivering the services you request (e.g., Cloud Adoption, Managed Cloud, M365 management).
  • Managing your client account and billing.
  • Providing technical support and customer service.

For Business Operations & Improvement

Legal Basis: Legitimate Interest

  • Improving our website, services, and user experience.
  • Analyzing usage trends and internal analytics.
  • Troubleshooting, debugging, and quality assurance.

For Marketing and Communications (ONLY with Consent)

Legal Basis: Consent

  • Sending you updates, news, and promotional offers about Serverstock's services (if you have opted-in).
  • Personalizing content and offers.

For Security & Fraud Prevention

Legal Basis: Legal Obligation, Legitimate Interest

  • Detecting, preventing, and addressing technical issues or fraudulent activity.

For Legal & Regulatory Compliance

Legal Basis: Legal Obligation

  • Adhering to applicable laws, regulations, and industry standards (e.g., DPDP, GDPR, cybersecurity laws).
  • Responding to lawful requests from public authorities.

3. How We Share Your Information

Third-Party Service Providers

Vendors, consultants, and other service providers (e.g., cloud infrastructure partners like AWS, Azure, Yotta; payment processors; analytics providers; AIOps tool providers; CRM software providers). They are bound by confidentiality obligations.

Business Transfers

In connection with a merger, acquisition, or sale of assets.

Legal Requirements

To comply with legal obligations, enforce our terms, or protect our rights and safety.

Affiliates

With current or future affiliates of Serverstock (e.g., Tejcloud, once it's a separate entity, but clearly state any data sharing).

No Sale of Personal Data: Serverstock (SDC) will never sell your personal data to third parties.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes:

  • For the duration of our contractual relationship (for service delivery).
  • As long as your consent is valid (for marketing communications).
  • As required by applicable laws or regulatory bodies.

5. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include (but are not limited to):

  • Encryption: Data in transit and at rest where appropriate.
  • Access Controls: Authentication mechanisms and role-based access.
  • Security Audits: Regular security audits and vulnerability assessments.
  • Employee Training: Comprehensive data protection and security training.
  • Partner Security: Leveraging robust security measures of our cloud and datacenter partners.

6. International Data Transfers

Serverstock (SDC) operates globally, and our services are designed to offer you control over your data's location.

  • Client Data Residency Choices: For our cloud and datacenter solutions, you may have the option to select your preferred datacenter region or location for the primary storage of your data, subject to service availability and contractual agreements.
  • Offshore Backup Options: We also provide options for offshore backup locations for your data, allowing for enhanced disaster recovery and geographical redundancy as per your preference.

Regardless of your chosen data residency or backup location, Serverstock is committed to ensuring your personal data receives a consistent and high level of protection. When transferring data internationally (whether at your choice or as part of our standard operations), we implement robust safeguards. These include utilizing mechanisms such as Standard Contractual Clauses (SCCs) for GDPR compliance or adhering to applicable DPDP Act cross-border transfer rules and other relevant legal frameworks, to ensure that data protection standards are upheld across borders.

7. Your Data Protection Rights

Under the DPDP Act and GDPR, you have the following rights:

  • Right to Access: Request a copy of your personal data we hold.
  • Right to Rectification (Correction): Request correction of inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain conditions.
  • Right to Restriction of Processing: Request us to limit how we use your data.
  • Right to Data Portability: Request transfer of your data to another organization.
  • Right to Object: Object to processing of your data, especially for direct marketing.
  • Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent (e.g., for marketing).
  • Right to Grievance Redressal (DPDP): Right to approach a designated grievance redressal mechanism (e.g., Data Protection Board of India).

How to Exercise These Rights: To exercise any of these rights, please contact us at privacy@serverstock.co or by mail at our registered address. We will respond within the timeframes mandated by applicable law.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your browsing experience, analyze site usage, and support our marketing efforts.

  • Types of Cookies: Essential cookies for website functionality, analytical cookies for usage analysis, and marketing/advertising cookies for personalized content.
  • Your Choices: You can manage cookie preferences through your browser settings or our cookie consent banner.

9. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices of other websites, and we encourage you to read their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Effective Date" at the top of the policy. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Company Name
Serverstock Datacenter Private Limited
Address
Office No 2 A, Anandrupa Commercial Complex
Parijat Nagar, Mahatma Nagar Road
Nashik - 422005, India
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